DispatchTrack is a unique software product that provides end-to-end solution for companies with field-based employees. The solution consists of a mobile app for the field resources and a web-application for the office manager to effectively manage their field operations.
DispatchTrack delivers value for service based, mobile businesses. Stop overtime, save money and reduce overhead.
In 2019, DispatchTrack received a $144 million investment from Spectrum Equity. Spectrum is the financial partner of many successful tech companies including GrubHub, GoodRX, Ancestry, and SurveyMonkey. Vic Parker, managing partner for Spectrum, and Adam Gassin, Spectrum principal, are members of the DispatchTrack board of directors, working closely with the leadership team.
DispatchTrack believes that if you can optimise, you must optimise. DispatchTrack strives to squeeze out inefficiencies in everything it does, from the software code that makes the system run, to the the service it provides to customers, to reducing the impact of deliveries on the environment. By optimizing every element — planning, scheduling, routing, communication, proof of delivery, customer feedback — for delivery operators, we bring the power of SaaS technology to bear on real world problems.
DispatchTrack was founded in 2010 by entrepreneurs Satish Natarajan and Shailu Satish to reduce the costs and complexity faced by delivery companies. They were inspired by a couch.
Having met in graduate school, the two computer scientists started a successful software business with operations in India and offices in California. Needing a new couch, they purchased one at a local retailer, with delivery promised in six to eight weeks. On the day of the delivery, the store was unable to tell them what time the couch would be delivered — a problem for the busy business owners — and when it did come, the couch was missing a cushion.
After a week went by with no contact from the store, they dropped by to speak with the salesman who’d sold them the couch. He was apologetic, explaining that the missing cushion was probably somewhere in the delivery documents, but that no one had pointed it out so it had not been ordered. Out of sight, out of mind. Their experience of buying the couch had been very good, but the delivery didn’t live up to their expectations or those of the retailer.
This, they could see, was a problem for the delivery industry — and one that technology could definitely solve. Within two months, they had a prototype, and by July, they were at a major furnishings trade show demonstrating it to hordes of eager retailers.
Over the next decade, by listening to their customers, the DispatchTrack team found ways to solve more problems, serving customers in North and South America, Asia, Europe, the Middle East, and Australia. The company expanded the product to serve operators in 3PL, appliances, wholesale food distribution, wine and spirits, building supplies, package delivery and other industries. DispatchTrack is still led by its entrepreneur founders and their core team of collaborators.